Terms of Service

These Terms govern your use of torvexana.com and any trip enquiry you submit to us.

1. Operator

torvexana.com is operated by PE torvexana.com, EDRPOU 26971688, Business Center Leonardo, 15 Khreshchatyk Street, Office 42, Kyiv, 01001, Ukraine. Contact: contact@torvexana.com, +380 989 321 1774.

2. Legal basis

We comply with Закон України «Про електронну комерцію» від 03.09.2015 № 675-VIII, Закон України «Про захист прав споживачів» від 10.06.2023 № 3153-IX, Закон України «Про захист персональних даних» від 01.06.2010 № 2297-VI, and Закон України «Про туризм» від 15.09.1995 № 324/95-ВР.

3. Services

We provide trip information and accept enquiries. An enquiry is not a confirmed booking. We respond with availability and terms. Tourism services follow the tourism law.

4. Your responsibilities

Provide accurate contact and trip details.
Do not use the site unlawfully or disrupt it.
Do not attempt unauthorised access.

5. Enquiry form

Complete the form and press submit. You will be redirected to our thank-you page. We use your data only to answer your enquiry, as set out in our Privacy Policy and data protection law.

6. Complaints

Email contact@torvexana.com or call +380 989 321 1774. We will review your complaint promptly. If unresolved, you may use the consumer protection procedure.

7. Liability

We provide the site as is. To the extent permitted by law, we are not liable for indirect loss. Your statutory consumer rights are not limited.

8. Changes

We may update these Terms. The current version is always on this page.